?️ Trust & Authenticity
Is Loonyx Shop Mart a legitimate business? Absolutely. We are a family-owned business based in Bridgeport, Connecticut, and have been serving customers since 2021. Beyond our independent website, we are vetted authorized sellers on major platforms like Walmart and Amazon. These partnerships ensure we consistently meet high standards for shipping and product quality.
Why should I buy from your website instead of a big marketplace? While we love our partners like Walmart and Amazon, shopping directly at LoonyxShopMart.com often allows us to offer more personalized customer service, exclusive family-owned shop deals, coupons codes, and direct support from our Bridgeport headquarters.
Do you offer any discounts for new customers? Yes! We love welcoming new members to the Loonyx family. A 10% off coupon code will display as soon as you visit our store. We also feature weekly deals on various products. If you’re looking for a deal, feel free to call, text, or email us to inquire about current coupon codes!
Do you offer bulk discounts on household essentials? Since we carry daily necessities like toilet paper, deodorant, and soaps, we do offer competitive pricing for families looking to stock up. Please check our product pages for multi-pack savings!
? Shipping & Orders
How fast is your shipping? We move fast! All orders received before 6:00 PM EST are shipped the same day.
How do I track my order? Efficiency is our priority. You will receive a tracking number immediately after your order is submitted. To keep you informed, we also send a notification on the day of delivery and a final confirmation email once your package has been delivered.
? Sizing & Product Care
How do I choose the right size for footwear? To make shopping easy, all of our footwear—including sneakers, clogs, and slippers—displays standard US sizes directly next to the item. Simply select your usual size from the dropdown menu. If you have specific questions about fit, our team is happy to help!
Are your bucket hats and gym gloves durable? Yes! We specifically select items designed for active kids and fitness enthusiasts. Our gym gloves are built for grip and protection, while our bucket hats are made to withstand outdoor play.
? Payments & Security
Is my payment information secure? Security is our top priority. Our website uses SSL encryption (look for the padlock icon in your browser) to ensure your data is protected. We use industry-standard payment processors to ensure your credit card information is never stored on our servers.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure checkout options like PayPal and Apple Pay.
? Returns, Exchanges & Cancellations
What is your return policy? We want you to love your purchase. If you aren't satisfied with your items, we offer 15 days return policy for unused items in their original packaging.
How do I return an item or cancel an order? We’ve made the process as simple as making a purchase. You don’t even need to contact us! Simply log into your account, go to your Purchased Products, select "Return," and confirm. We will process your refund as soon as we receive the return package. You can cancel an order using the same self-service method before it ships.
How do I exchange an item? For exchanges, please contact us via phone, text, or email. We handle exchanges personally to ensure the replacement product is accurate and shipped correctly to your designated address.
? Customer Support
How can I contact a real person? We are here for you! You’ll always speak with a member of our family-run team. You can reach out to us via Phone, Text, or Live Chat seven days a week.
- Availability: Monday – Sunday, 8:00 AM to 10:00 PM (EST)
- Contact Methods: Call or text 330-334-1436, use the Chat headset icon on our site, or email customerservice@loonyxshopmart.com.
Being based in Bridgeport, CT, we pride ourselves on fast, local support. Whether you have a question about shoe sizing or your delivery, we’re just a message away!