Shipping Policy
Thank you for shopping at Loonyx Shop Mart! We appreciate your business and want to ensure you have a smooth and enjoyable shopping experience. This shipping policy outlines the details about how we process and ship your orders.
Shipping Methods and Costs
We offer a variety of shipping methods through reputable carriers like USPS, UPS, and FedEx to meet your needs and budget. You can choose your preferred carrier and shipping option during checkout. Here's a breakdown of some common options:
Standard Shipping: This is our most economical option, typically taking (1 to 3) days for delivery via USPS, UPS, or FedEx Ground. The cost is calculated based on the weight, destination of your order, and the chosen carrier's rates.
Expedited Shipping: This option is ideal if you need your order sooner. We offer expedited shipping options through USPS Priority Mail, UPS Second Day Air, or FedEx 2Day, with delivery times of (1 to 2 days). These options come at a slightly higher cost than standard shipping.
Overnight Shipping: For urgent deliveries, we offer overnight shipping through USPS Priority Mail Express, UPS Next Day Air, or FedEx Overnight. This option guarantees delivery within 1 business day and has the highest shipping cost.
Free Shipping
We may offer free shipping promotions from time to time. These promotions will be clearly advertised on our website and during checkout, specifying any minimum order amount required to qualify.
Order Processing Time
We strive to process orders as quickly as possible. Typically, orders are processed and shipped within the same business days from the time you place your order.
Delivery Times
The estimated delivery times mentioned above are provided by the shipping carriers and are not guaranteed. Please note that delivery times may vary depending on your location, the chosen carrier's service, and unforeseen circumstances.
Tracking Your Order
Once your order ships, you will receive a notification email containing a tracking number. You can use this tracking number to track the progress of your delivery on the chosen carrier's website (USPS Tracking: https://tools.usps.com/, UPS Tracking: https://www.ups.com/track?loc=en_US, FedEx Tracking: https://www.fedex.com/en-us/tracking.html).
International Shipping
We currently offer international shipping to select countries. Shipping costs and delivery times will vary depending on the destination country and the chosen carrier's rates. For a quote on international shipping rates, please contact us before placing your order.
Shipping Restrictions
We reserve the right to restrict shipping to certain destinations or for certain items due to size, weight, or other limitations.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to investigate the issue and will do our best to resolve the situation promptly.
Returns and Exchanges
For information on our return and exchange policy, please see our Returns and Exchanges Policy page [link to Returns and Exchanges Policy].
Changes to Shipping Policy
We reserve the right to modify this shipping policy at any time. We will post any changes on our website.
Contact Us
If you have any questions about our shipping policy, please don't hesitate to contact us by email at customerservice@loonyxshopmart.com or by phone at (330)334-1436.
Return Instructions for Loonyx Shop Mart
Thank you for contacting Loonyx Shop Mart about your return. We want to make the return process as easy as possible for you.
Before You Return:
Please review our return policy https://loonyxshopmart.com/shipping-return-policy/
Not all items qualify for return. Ensure your item is within the return window (typically 15 days from purchase) and is in its original packaging.
To Initiate a Return:
Contact Us: Please let us know you'd like to make a return by replying to this email: customerservice@loonyxshopmart.com or calling us at (330)-776-5582
Return Information: We will need some information from you to process your return: Order number Item(s) you are returning
Reason for return (optional)
Return Authorization (RA): Once we receive your information, we will issue you a Return Authorization (RA) number. Please write this number clearly on the outside of your return package.
Packing and Shipping:
Pack Securely: Carefully repack the item(s) in its original packaging, if possible. Include Packing Slip: If you have a packing slip, include it in the return package.
Return Label: In some cases, we may provide you with a prepaid return shipping label. If so, you can print it out and affix it to your package.
Drop-Off or Carrier: If you don't have a pre-paid label, you can return the package to your preferred carrier with the RA number clearly marked on the outside.
Processing Your Return: Once we receive your return, we will inspect the item(s) to ensure it meets our return policy guidelines.
Processing typically takes 1-3 business days. You will receive a confirmation email once your return is processed.
Refunds:
Refunds will be issued to the original form of payment used at purchase.
Please allow 5-7 business days for the refund to appear in your account, depending on your bank.
Exchanges:
If you'd like to exchange your item for a different size or color, please specify in your return request email.
Exchanges are subject to availability.
Questions?
If you have any questions about the return process, please don't hesitate to contact us by replying to this email or calling us at 330-776-5582.
Thank you for your business!